HOUSING NETWORK :: Maintenance

Maintenance

The Housing Network is committed to ensuring that properties are maintained to the highest standard and to assist this, tenants should be aware of our processes. There are three categories of maintenance:

  1. Urgent Repairs - Urgent repairs include anything that presents a danger to the health and safety of people in or near the property:

    Urgent repairs must be reported immediately to your local Housing Network office during normal business hours, or after hours on 0409 513 634. For more information on urgent repairs go to Urgent Repairs.

  2. Priority Maintenance - Whilst they are serious, priority repairs do not present a danger to health and safety eg dripping taps, toilet or difficulty in closing doors. Please report all priority repairs to your local Housing Network office during normal business hours.

    There is no after hours service for priority repairs.

  3. Non-Urgent Maintenance – Such repairs do not compromise your safety nor your ability to live in the property eg. broken blind, stained carpet. Report all non-urgent repairs to your local Housing Network office during normal business hours.

    There is no after hours service for non-urgent repairs.

Reporting Maintenance
When requesting maintenance please provide accurate information. If possible, speak directly to your Tenancy Administrator to correctly identify the problem and discuss work that is needed. You will need to provide your name, address, the room/area of the fault and your current contact phone number.

What Happens Next?
When maintenance is requested, your name and contact details are forwarded to the responsible contractor who will contact you to arrange a time to do the repairs. If you cannot find a mutually convenient time please contact The Housing Network office who will arrange for a key to be provided to the contractor.

If the contractor attends the property without first contacting you, they must show you their ID before entering the property. If you are not at home the contractor will leave you a ‘Calling Card’ and contact number. It is then your responsibility to contact the contractor and arrange a suitable time.

What if I am not happy with the maintenance?
The Housing Network is committed to ensuring that maintenance is carried out promptly and to the highest standard. If repairs are not completed within the recommended timeframe, or you are dissatisfied with the work, please notify your local Housing Network office.

What if I cause damage to the property?
If you cause damage to the property, notify your local Housing Network office as soon as possible. The Tenancy Administrator will discuss the options for repairing the damage.